Refund Policy – rarebeautis

At rarebeautis, we want you to be completely satisfied with your purchase. If you’re not happy with your order, our refund policy is designed to be straightforward and fair. Please review the details below to understand how refunds work.

1. Eligibility for Refunds

To qualify for a refund, the following conditions must be met:

  • Timeframe: You must request a refund within 60 days of receiving your order. Requests made after this period will not be processed.
  • Condition of Items: Returned products must be unused, unopened, and in their original packaging, including all tags, seals, and accessories. Products that show signs of use (e.g., swatched, damaged, or altered) are not eligible for a refund.
  • Proof of Purchase: You must provide a valid order number or receipt to process your refund request.

2. How to Request a Refund

To initiate a refund, follow these steps:

  1. Contact our customer service team at [email protected] with your order number, the reason for the refund, and photos of the product (if applicable).
  2. Our team will review your request within 2–3 business days. If approved, we’ll send you a return authorization (RA) number and detailed instructions for shipping the item back to us.
  3. Ship the product to the address provided in the RA email, including the RA number on the package. You are responsible for return shipping costs unless the refund is due to a mistake on our part (e.g., wrong item shipped, defective product).

3. Refund Processing

  • Once we receive and inspect the returned item (typically within 5–7 business days of delivery to our warehouse), we will process your refund.
  • Refunds are issued to the original payment method used for the purchase.
  • Depending on your bank or payment provider, it may take 5–10 business days for the refund to appear in your account. This timeline is beyond our control, but we’ll provide a confirmation email once the refund is processed.

4. Exceptions

  • Final Sale Items: Certain products marked as “final sale” are not eligible for refunds, exchanges, or returns. This will be clearly indicated on the product page at checkout.
  • Defective or Damaged Items: If you receive a defective or damaged product, please contact us within 7 days of delivery with photos. We will arrange for a replacement or full refund, including return shipping costs.

If you have any questions about our refund policy, please reach out to us at [email protected]—we’re here to help.